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  1. Topps Tiles
  2. Frequently Asked Questions

Frequently Asked Questions

Refunds/Returns

  • Returns Policy
  • VAT relief on building work done in your home related to your disability.
  • How do I cancel my online order?
  • I have cancelled my online order, how long will it take to get my refund?
  • How do I cancel my store order?
  • I have cancelled my store order, how long will it take to get my refund?
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Samples

  • Sample Service
  • Grout Samples
  • Can I Order Free Cut Samples?

Store FAQ's

  • What time are your stores open until?
  • What is a Topps Tiles superstore?
  • What is a Topps Tiles clearance outlet?

Discount

  • Do you offer discount or price matching?
  • Where can I view the Terms and Conditions for the current promotion?

Interest Free Credit

  • How do I apply for Interest Free Credit?
  • What is the minimum purchase amount for Interest Free Credit?

Feedback

  • What is your complaints process?
  • How do I raise a complaint?
  • How do I praise a store or store assistant?
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