Frequently Asked Questions

Refunds/Returns

• Returns Policy
• VAT relief on building work done in your home related to your disability.
• How do I cancel my online order?
• I have cancelled my online order, how long will it take to get my refund?
• How do I cancel my store order?
• I have cancelled my store order, how long will it take to get my refund?

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Samples

• Sample Service
• Grout Samples
• Can I Order Free Cut Samples?

Store FAQ's

• What time are your stores open until?
• What is a Topps Tiles superstore?
• What is a Topps Tiles clearance outlet?

Discount

• Do you offer discount or price matching?
• Where can I view the Terms and Conditions for the current promotion?

Interest Free Credit

• How do I apply for Interest Free Credit?
• What is the minimum purchase amount for Interest Free Credit?

Feedback

• What is your complaints process?
• How do I raise a complaint?
• How do I praise a store or store assistant?